The big two face off

The big two face off

So Tableau vs Power BI or Power BI vs Tableau, even the ordering seems to get some people fired up. In the last two years I’ve been in the middle of this debate and have picked a definite side, however I have actually done an in-depth review of both products (against my requirements). So if you will let me I’ll try to provide my views on this and hopefully they won’t come across too one-sided.

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Another long gap

Another long gap

Well it feels like it’s been about six months since my last post and that’s probably because it has been. I’ve been a little tied up in the world of Service Improvement, Visualisation and Big Data. Over the next year I have a lot of new tasks to complete in my day job and will use this blog to talk about them and to show my learnings and hopefully give you all some insights into what I am doing to use big data to empower deeper analysis and so drive higher quality improvements. Remember I exist in a world where pretty pictures are just that, what I have to do is to show how we can leverage our data to extrapolate a future and then change process and demonstrate validity.

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CEC – 2018 – Data Driven Service Catalogue

CEC – 2018 – Data Driven Service Catalogue

As you may or may not know my passion is in Data Management primarily within the IT Service Management – a field that I have worked extensively in for the last 15 years. I have spent the last three of those years working primarily within a Cherwell organisation, throughout this time I have worked to understand and appreciate the business drivers of reporting and Data Analysis finally as part of a serice review I have been able to express and articulate the vision of a truely 3D Service Catalogue that works to maximise value at all levels. The mesh structure of the catalogue is handled transparently in the background while the customer and workers do not need to be aware. The reporting layer for this is phenomenial and suddenly the Service Catalogue is becoming an asset as opposed to something you have to try and get value out of. This will reinvent the way we work and how we deliver products and services.

Excitingly we are now also going to be adding service cart functionality another huge step forward for customers and a giant leap for reporting. All delivered with Power BI and a great reporting team.

I’ll be speaking about our work and the development on Wednesday 18-Apr-2018 and I hope to see you all there!

So what’s this CSI thing then?

Nope, if you came here looking for a fan site, I’m afraid this isn’t what we are, CSI or Continual Service Improvement is a process of structured change and development that ultimately leads to the improvement of a service being delivered.

The human brain sees “improvements” automatically, I’m sure we’ve all received a set of directions and having completed the journey a few times thought “I’ll bet if I just change… I would get to my destination quicker/safer/more economically”. That’s the simplest form of “Improvement” I can think of. The more analytical of you may have timed your journey different routes or used another benchmark (was it by a busy road, how much petrol did I use) the point would be you are actually making a comparison, the net result is that you are able to look at you journey times and make and informed decision on which route is the most appropriate. A few weeks/months later no doubt some more changes come to mind or open up or there are road works on your “optimal” route, does that mean having changed once that you can’t change again? Heck no, you’ll change your route to the best, who knows you many have even found that a different route was always preferable at key times/days. What you’re actually doing is living the Continual Service Improvement (CSI) process.

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Our new home

Our new home

So we got a new site and with it a new home, now all of a sudden I’m doing things properly, I have a proper website with a grown up URL and everything. I hope you enjoy your visit and drop me a line.

So after six months or so of sitting about and not really moving forward I took the advice of a good friend and pulled the trigger. We’re now here at www.bi4csi.com. I hope the change isn’t too much for any of you. Feel free to comment and send virtual house warming gifts

“Hello World”