CEC – 2018 – Data Driven Service Catalogue

CEC – 2018 – Data Driven Service Catalogue

As you may or may not know my passion is in Data Management primarily within the IT Service Management – a field that I have worked extensively in for the last 15 years. I have spent the last three of those years working primarily within a Cherwell organisation, throughout this time I have worked to understand and appreciate the business drivers of reporting and Data Analysis finally as part of a serice review I have been able to express and articulate the vision of a truely 3D Service Catalogue that works to maximise value at all levels. The mesh structure of the catalogue is handled transparently in the background while the customer and workers do not need to be aware. The reporting layer for this is phenomenial and suddenly the Service Catalogue is becoming an asset as opposed to something you have to try and get value out of. This will reinvent the way we work and how we deliver products and services.

Excitingly we are now also going to be adding service cart functionality another huge step forward for customers and a giant leap for reporting. All delivered with Power BI and a great reporting team.

I’ll be speaking about our work and the development on Wednesday 18-Apr-2018 and I hope to see you all there!

A new year and a new project

A new year and a new project

Since October 2017 the pace of development has really ramped up already 2018 looks like it is going to be another bumper year. The focus of the year is very definitely going to be about the transition from old fashioned Adaptive Intelligence – I prefer “Adaptive Intelligence” to Artificial Intelligence.

Two main topics currently seem to be dominating my world.

  1. When will BI be declared dead!
  2. Which platform should I be betting the farm on?

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